Terms of Purchase

1. About the Company

The company FÖRETAG AB (ORG. NO.) is registered in STAD. The company’s postal address is ADRESS.

If you wish to contact us, please send an email to FÖRETAG@FÖRETAG.SE including your enquiry and contact details, and we will get back to you shortly.

2. Order

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes details of the products, prices, billing address, and delivery address.

If there is any error in the order confirmation, please contact us immediately by email at FÖRETAG@FÖRETAG.SE.

3. Delivery

Our standard delivery time is 5–12 business days. Please note that orders placed during weekends are shipped no earlier than the following Monday.

Due to high demand with postal services, delivery delays may occur. We appreciate your understanding, as this is beyond our control.

If a delivery delay occurs and you have not been informed of an extended delivery time, please contact us at FÖRETAG@FÖRETAG.SE.

Please note that additional customs duties and VAT charges may apply, as you are considered the private importer of the ordered product.

4. Prices

All prices in the store are listed in EURO and include 25% VAT.

We reserve the right to adjust prices due to supplier price changes, typographical errors, or incorrect pricing caused by inaccurate information.

5. Right of Withdrawal

In accordance with applicable consumer protection laws, you have a 14-day right of withdrawal, starting from the day you receive the product.

5.1 Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us by email at FÖRETAG@FÖRETAG.SE. Your message must clearly state your name, address, email address, order number, and which products you wish to return.

Returned products must be sent back without delay and no later than 14 days after the withdrawal notice.

You are responsible for return shipping costs and ensuring the products are returned in good condition, well-packaged, and preferably in their original packaging.

We reserve the right to deduct an amount corresponding to any reduction in value caused by handling beyond what is necessary to establish the nature and function of the product.

5.2 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Sealed products for health or hygiene reasons where the seal has been broken.

  • Sealed audio or video recordings where the seal has been broken.

  • Custom-made or personalized products.

  • Fully performed services where you have expressly agreed to waive the right of withdrawal.

  • Goods that deteriorate quickly, such as food products.

  • Single issues of newspapers or magazines.

6. Complaints and Claims

All products are inspected before shipment. If a product arrives damaged or incorrectly supplied, we will rectify the issue free of charge in accordance with consumer protection laws.

You must contact us for approval before returning a defective product. Complaints must be submitted immediately after the defect is discovered.

6.1 How to File a Complaint

Please report defects or errors by email to FÖRETAG@FÖRETAG.SE, including your name, address, email address, order number, and a description of the issue.

If we are unable to resolve the issue or provide a replacement product, we will refund the purchase amount in accordance with consumer protection regulations. We cover return shipping for approved claims.

We reserve the right to reject claims if the product is found not to be defective. Claims are handled in accordance with guidelines from the Swedish National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability

We are not responsible for indirect damages resulting from the use of the product.

We are not liable for delays or failures caused by circumstances beyond our control (Force Majeure), including but not limited to labor disputes, fire, war, government decisions, or supplier failures.

8. Product Information

We reserve the right for typographical errors and product sell-outs. Product images may not exactly represent the actual product due to screen settings, photo quality, or resolution differences.

9. Cookies

In accordance with electronic communications law, visitors are informed that cookies are used on this website. Cookies are small text files stored on your device to enable website functionality and improve user experience.

You can configure your browser to refuse cookies. More information is available from the Swedish Post and Telecom Authority.

10. Personal Data & Privacy (GDPR)

By shopping with FÖRETAG AB, you accept our privacy policy and the processing of your personal data. We only collect data necessary to process your order and never sell or share your data without legal grounds.

10.1 What Is Personal Data?

Personal data is any information that can directly or indirectly identify a natural person.

10.2 Data We Store

We store your name, address, phone number, email address, IP address, and purchase history to process orders and provide customer support.

Data is stored only as long as legally required, such as for accounting purposes.

10.3 Legal Basis

Personal data is processed to fulfill our agreement with you. Marketing communications are sent only with your consent.

10.4 Data Sharing

Payment Provider: Klarna

Shipping Provider: Express Shipping

Newsletter: Klaviyo

Data is shared only to complete transactions, prevent fraud, and deliver services.

10.5 Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal obligations.

10.6 Data Security

We use SSL/TLS encryption and industry-standard security measures to protect your personal data.

11. Changes to Terms

We reserve the right to update these terms at any time. Changes will be published on our website and apply to new orders.

12. Disputes & Governing Law

If a dispute cannot be resolved with customer service, you may contact the Swedish National Board for Consumer Disputes (ARN) at arn.se.

EU residents may also submit complaints via the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr